App / Casino
hehehehe is clear about how your account data is handled — what we collect when you log in, make a Nagad or Rocket transaction, or browse the lobby. This policy sets out your rights and our obligations; access and eligibility depend on your local law and the eligible regions we serve.
When you create an account or complete a transaction, we collect the details you provide directly — your registered contact, login credentials and wallet identifiers such as your Nagad or Rocket number. We also collect device and session data automatically: browser type, IP address, page paths you visit and the time of each session. This helps us keep the lobby functional and your account accessible on mobile. We do not sell your personal data to third parties. Data shared with payment processors — including Nagad and Rocket — is limited strictly to what those processors need to complete your transaction. Game content studios listed in our lobby receive no personal account data from us. Retention periods follow the requirements of the jurisdiction under which your account is registered. If you close your account, we retain transaction records only for the period required by applicable rules. Eligibility to hold an account with us depends on your local law and the regions we currently serve. If you have questions about what data we hold against your account, the contact routes in the support section below are the right place to start.
This policy applies to data collected directly by hehehehe through your account, transactions and lobby activity. It does not extend to third-party services you reach through links on our pages, nor to the internal data practices of payment processors you choose to use. Understanding the boundary helps you know exactly which rules protect which part of your experience.
Login credentials, session tokens and account profile fields you submit to us are fully within scope. We control how these are stored, who can view them internally and when they are deleted after an account closure request.
Deposit and withdrawal records linked to Nagad or Rocket flows are within scope for retention and access requests. The payment processor's own data practices are governed by that processor's separate policy, not ours.
Pages you browse, games you open and time spent in the lobby generate session data we collect automatically. This is within scope. Game studios that supply content to our lobby do not receive this session data from us.
Any external site, wallet app or service you navigate to from our pages operates under its own terms. Once you leave hehehehe's domain, this policy no longer applies and we hold no responsibility for how that third party handles your information.
You have real, actionable choices over the data we hold on your account. First, you can request a summary of what personal information is associated with your registered profile — this includes contact details, wallet identifiers and account history. Second, if any detail is incorrect — for example a mismatched Nagad number or an outdated contact address — you can ask us to correct it and we will update our records promptly. Third, if you believe data is being held beyond what is necessary, you can raise that question through the support routes listed on this page. Fourth, if you wish to close your account, we will confirm what data is retained after closure and for how long, in line with applicable retention rules. All requests are handled through the contact channels we publish; we do not accept data requests by post or through social media messages.
Open a support request and ask for a summary of personal data held against your account. We will respond through the same channel you used to contact us.
If your registered Nagad or Rocket number is wrong, or your contact information has changed, submit a correction request. We verify your identity before making any update.
If you are unsure why certain data is being held or how long it will be kept, ask us directly. We will explain the basis in plain language without redirecting you to a generic policy document.
Closing your account triggers a defined retention process. We will confirm which records are kept and for how long before we proceed, so there are no surprises after the closure is processed.
If you have a privacy question, a data correction to request or a concern about how your information is handled, the routes below are the right place to start. We handle privacy queries through the same channels as general account support — there is no separate privacy-only desk. Use the channel that is most convenient for you and include your registered account identifier so we can locate your records without delay.
Open the chat widget on any page of the site while logged in. Mention that your query is privacy-related so our team routes it to the correct person from the start.
Send your privacy or data request to our support email address published on the Contact page. Include your registered contact details and describe your request clearly so we can act without needing a follow-up.
The Help Centre accessible from your signed-in account area contains step-by-step guidance for common data and account queries. Check there first — many requests can be resolved without contacting the team directly.
We apply access controls so that your account data is only reachable by team members who need it to perform a specific task. Session cookies keep you logged in while you move between the lobby and account pages on mobile; you can clear these through your browser settings at any time. We do not use advertising trackers that follow you across other websites after you leave our domain.
We use functional cookies to keep your session active and remember your preferred lobby view. We do not place third-party advertising cookies. You can review and clear cookies through your device browser settings without affecting your account data.
Your password is stored in hashed form — we do not hold it in readable text. If you suspect unauthorised access, use the account security option in your profile to reset your credentials immediately and then contact support.
We keep your data only as long as your account is active or as required by applicable rules in your eligible region. Once the retention period lapses after an account closure, personal identifiers are removed from our active records.
To update, correct or remove data we hold, contact us through live chat or email with your account identifier. We will confirm the action taken and the timeline before closing your request.
These are the specific privacy and data questions that come up regularly from account holders in Bangladesh. If your question is not answered here, use the support routes in the section above to reach us directly.
We collect the contact details and wallet identifiers you provide during registration — including any Nagad or Rocket number you link to your account — along with your login credentials. Device and session data is also collected automatically when you browse the lobby.
Payment identifiers are shared only with the payment processor needed to complete your transaction. We do not share your Nagad or Rocket details with game studios, advertisers or any other third party. The processor's own data policy governs what they do with it on their side.
Yes. Open a support request through live chat or email and ask for a personal data summary. Include your registered account identifier so we can locate your records quickly and respond through the same channel you used.
After you close your account, we retain only the records required under the applicable rules for your eligible region. We will confirm the exact retention period before processing your closure so you know what remains on file and for how long.
You can request a correction or raise a data concern through the support channels published on this page. We will review the issue, explain the basis for any data we hold and update or remove records where the request is valid and within the rules that apply to your region.
No. We use functional session cookies to keep your account active while you are on our site. We do not place advertising or cross-site tracking cookies. You can manage or clear cookies through your browser settings at any time without losing your account access.